Terms, Refunds & Privacy

Effective October 29, 2026

These terms cover purchases from the Affluency Shop (affluencystudios.com/shop) and use of affluencystudios.com. The shop and site are run by Affluency, LLC, a Florida company based in Jacksonville, Florida ("we," "us"). By buying or using the site, you agree to these terms.

Terms of Sale

What you're buying

Most shop items are digital downloads (Word, Excel, PowerPoint, PDF, image and video files); they are never shipped. A few items are printed to order and shipped to you (see Shipping). Custom Cartoon Portraits are made to order from your photo and delivered by email (see Custom Portraits).

Prices and payment

Prices are in U.S. dollars. Payment is handled securely by Stripe; we never see or store your full card number. Any applicable taxes are shown at checkout.

Delivery

Right after you pay, you're taken to your download page. Download links work for 30 days and up to 15 downloads per purchase, so please save your files. Lost your link or need more time? Email us with the address you paid with and we'll send your files again.

Your license: what you can do with the files

• You may use, edit and print the files for yourself, your family, or your own business (for example, your own resume, your own planner pages, your company's contracts or social posts, wall art for your home or office).
• You may not resell, share, give away, or upload the files (edited or not) for others to download, or sell printed copies, or claim the designs as your own.
• Designs and written content are © Affluency, LLC. Bible verses are from the King James Version, which is in the public domain. Example names, companies and details in templates are fictional.

Legal templates are not legal advice

Our legal and family documents are general templates for information only. Affluency, LLC is not a law firm, does not give legal advice, and buying or using a template does not create an attorney-client relationship. Laws differ by state and change over time, and documents like trusts, powers of attorney and living wills have strict signing rules. Have a licensed attorney in your state review any document before you sign or rely on it. We do not sell DNR orders; those must come from your doctor on your state's official form.

No guarantees about results

We work hard to make every product useful, but we can't promise results such as getting a job, winning a dispute, or saving a certain amount of money. To the fullest extent allowed by law, our total responsibility for any purchase is limited to the amount you paid for it, and we are not responsible for indirect or consequential losses.

Changes

We may update products, prices and these terms. The version posted on this page when you buy applies to that purchase.

Refund Policy

• Files that won't open, are damaged, or aren't as described: we'll send a working file or a full refund.
• Bought the same item twice by mistake, or bought a single item and then the bundle that includes it within 14 days: we'll refund the duplicate or the difference.
• Changed your mind: because digital files can't be "returned" once downloaded, we don't normally refund change-of-mind purchases after download. If you haven't downloaded yet, ask within 14 days and we'll refund you.
• Printed items (apparel, mugs, posters, framed prints, sticky note pads and print services): made to order, so they can't be returned for a change of mind. If one arrives damaged, misprinted or wrong, or the package is lost, we'll replace it or refund you. See Shipping: Printed Items for how to ask.
• Refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days.

To ask for help or a refund, email affluencyllc@gmail.com with the email address you paid with and what went wrong.

Shipping: Printed Items

These items are printed just for you after you order and mailed to you: T-shirts, hoodies, joggers and sweat suits; mugs, posters and framed prints; calendar sticky note pads; and our print services (flyers, invitations, postcards, letterhead and photo calendars). Everything else in the shop is a digital download.

• Where we ship: United States addresses only.
• Delivery time: apparel, mugs, posters, framed prints and sticky note pads usually arrive in about 4 to 8 business days. Flyers, invitations, postcards, letterhead and calendars usually arrive in about 7 to 12 business days after you approve your proof or design. These are estimates, not guarantees, and holiday weeks can take longer.
• Shipping cost: always shown before you pay. Calendar sticky note pads, sweat suits, framed prints and all print services ship free. Otherwise: T-shirts and posters $4.95, mugs $6.95, hoodies and joggers $8.95. When you use the shopping cart, printed items totaling $60 or more ship free.
• Tracking: for print services we email your tracking link as soon as your order ships. For apparel, mugs, posters and sticky note pads, email us any time and we'll send your tracking number.
• Damaged, misprinted or wrong item: because printed items are made to order, they can't be returned for a change of mind. If your item arrives damaged, misprinted or wrong, email a photo to affluencyllc@gmail.com within 14 days of delivery and we'll replace it or refund you.
• Lost package: if tracking shows your package was lost, email us and we'll send a replacement or refund you. Please double-check your address at checkout; if a package is returned because of an address error, we can reship it for the cost of shipping.

Made-to-Order: Portraits, Pet Portraits, Christmas Cards & Storybooks

• How it works: after checkout you upload your photo(s). We deliver custom portraits, pet portraits and Christmas cards by email within 48 hours of receiving your photo, and personalized storybooks within 5 days (usually sooner). Download links last 60 days.
• Made with AI and checked by people: portraits, cards and storybook pictures are created with the help of AI image tools and reviewed by our team before they're sent. Personalized storybooks use story text we wrote, with your child's name, and characters from our own picture books.
• Your photos: only upload photos you took or have permission to use, and only of people who are okay with it (a parent or guardian for children). We won't make portraits that are hateful, sexual, violent, or that impersonate someone to deceive.
• Changes and refunds: one small change (for example, background or colors) is free; just reply to your delivery email within 14 days. If we can't make a portrait you're happy with, or can't deliver within 48 hours of your photo, we'll refund you. If you never send a photo, ask within 30 days and we'll refund you.
• Your rights: you may use your portrait for personal use, gifts, prints and social media profiles. We will not use your photos or portrait in our marketing without your written permission.

Gift Cards

• Delivery: we email the gift card code to the recipient (or to you, if no recipient email is given) within about 10 minutes of purchase, and send you a copy.
• Using it: enter the code at checkout where it says "Add promotion code." If the order costs less than the card, we email a new code for the balance.
• Good to know: gift cards can't be exchanged for cash, don't expire, and can't be used to buy other gift cards. Keep your code private, like cash.

Printables Club (monthly membership)

• What you get: a new pack of printables by email when you join and on the 1st of every month while your membership is active.
• Billing: your card is charged the monthly price each month on the day you joined, until you cancel.
• Cancel any time: reply to any club email or email affluencyllc@gmail.com and we'll cancel before your next charge. Download links stop working after the membership ends, so save your packs.
• Refunds: if you forgot to cancel, ask within 7 days of a charge and we'll refund that month.

Privacy Policy

What we collect

• When you buy: Stripe collects your payment details and shares with us your name, email address, what you bought, and the amount. We never receive your full card number.
• Made-to-order items: the photos you upload, the names, notes and card or storybook details you give us (for storybooks, a child's first name, age and how to refer to them), and the email address for delivery. Photos are deleted 30 days after delivery.
• Gift cards: the recipient's name and email and your message, used only to deliver the gift card.
• Google Customer Reviews: after you buy, Google may offer you a short survey about your order. Only if you choose to take part, we share your email address, order number, country and delivery date with Google so it can send the survey. Google handles the survey under its own privacy policy.
• Contact form: your name, business name, email and message, sent to us through Formspree.
• Emails you send us, and our replies.

We use Google Analytics to understand how people use the site: pages viewed, how visitors found us, device and browser type, approximate location, and, after a purchase, the order number, items and total (never your name, email or card details). Google processes this under its own privacy policy, and you can opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout. We don't sell your information. The site also loads fonts from Google Fonts, which may receive your IP address as part of delivering them.

How we use it

• To deliver your purchase, send receipts and download links, and help if something goes wrong.
• To answer your messages and requests.
• To send occasional emails about new products and offers to customers. Every offer email has an unsubscribe link, and we honor unsubscribes promptly.
• To keep records required for taxes and accounting.

Who we share it with

Only the services that help us run the shop: Stripe (payments), Hostinger (website hosting), Google (our business email, and its Gemini AI service, which receives portrait photos only to create your portrait), and Formspree (contact form). We may also share information if the law requires it. We never sell or rent your personal information.

How long we keep it

Customer photos are deleted 30 days after your portrait is delivered, and the finished portrait after its 60-day download period. Purchase records are kept as long as needed for taxes and accounting (usually several years).

Your choices

You can ask us to see, correct or delete your information, or to stop sending offer emails, at any time by emailing affluencyllc@gmail.com. We'll respond within 30 days. Some records (like completed sales) may need to be kept for legal reasons.

Children

Our site is meant for adults. We don't knowingly collect information from children under 13. Photos of children for portraits must be uploaded by a parent or guardian.

Security

The site uses encrypted HTTPS connections, payments are handled by Stripe, and customer photos are stored in a private area of our server that is not accessible from the web.

Contact & governing law

Affluency, LLC · Jacksonville, Florida · affluencyllc@gmail.com · 904-362-7083

These terms are governed by the laws of the State of Florida. If a problem comes up, please contact us first; most issues can be solved with a quick email.